Refund and Returns Policy

Refund & Return Policy

Last Updated: 31-10-2025

At Sunnah Food India, we believe in serving our customers with honesty and integrity — values rooted in our belief in Sunnah. Every product we prepare, pack, and deliver is handled with great care and attention to quality. However, if you are not fully satisfied with your purchase, we have designed a fair and transparent refund and replacement policy to ensure your peace of mind.

Your satisfaction is our utmost priority, and we will do everything possible to resolve your concerns in a timely and respectful manner.

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 1. Eligibility for Returns

We understand that unexpected issues can occur during transit or handling. You can request a return or replacement under the following conditions:

  • The product you received is damaged, leaked, expired, or incorrect at the time of delivery.
  • You must raise the return request within 3 days of receiving the order.
  • The product must be unused, sealed, and in its original packaging when you send it back.
  • Clear photos or videos of the damaged or incorrect item must be provided to help us verify the issue.

Once we receive your request, our quality team will carefully inspect the evidence and confirm eligibility for refund or replacement.

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 2. Non-Returnable Items

Because we deal with food products that require high hygiene and safety standards, the following items are not eligible for return or refund:

  • Opened, used, or partially consumed products.
  • Items damaged due to improper handling or storage by the customer.
  • Products purchased during special sales, promotions, or discounts, unless they arrive damaged or incorrect.
  • Items without proper proof of purchase or order ID.

These measures are in place to protect both our customers and maintain the sanctity and purity of our food items as per health and halal standards.

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 3. Refund Process

Once your return request is received and verified, the refund process will be initiated promptly.

 Refund Timeline:

  • Approved refunds are processed within 5–7 business days.
  • Refunds will be credited back to your original mode of payment (UPI, card, wallet, or net banking).
  • For Cash-on-Delivery (COD) orders, refunds will be issued via bank transfer or UPI, as confirmed with the customer.

 Shipping Fees:

  • Shipping and handling charges are non-refundable, except in cases where the error was on our part (e.g., wrong or damaged product).
  • If a replacement is issued, you will not be charged any additional shipping costs.

You will receive an email or SMS confirmation once your refund has been processed successfully.

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 4. Replacement Policy

If the product you received was incorrect, damaged, or defective, you may request a replacement instead of a refund.

 Replacement Terms:

  • The replacement product will be dispatched once the issue has been verified and approved.
  • There will be no extra cost for replacements when the issue was caused by us or during courier handling.
  • If the product is out of stock, we will issue a full refund instead.

Our team strives to ensure that every replacement is handled smoothly and delivered at the earliest possible time.

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 5. Return Procedure

To initiate a return, please follow these simple steps:

1. Contact us via email or phone within 3 days of receiving your order.

2. Provide your Order ID, registered mobile number, and a short description of the issue.

3. Attach clear photos or videos showing the product condition.

4. Our team will review your request and guide you through the next steps.

Please note that we may arrange a reverse pickup depending on your location, or you may be requested to ship the product back to our warehouse using a reliable courier service.

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 7. Important Notes

  • Sunnah Food India reserves the right to approve or deny refund/replacement requests based on internal verification.
  • Products returned without prior communication or approval will not be accepted.
  • We request customers to carefully check the delivery parcel before accepting it from the courier agent.
  • Refunds may take slightly longer during bank holidays or due to delays from payment gateway providers.

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 8. Our Promise

At Sunnah Food India, we treat every order with sincerity and gratitude.

If anything goes wrong, rest assured that we will handle it with fairness and respect — because your trust means everything to us.

We aim to build a long-lasting bond based on honesty, quality, and the Sunnah values we deeply follow.

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